Support
Help with your gift, the app, or your data. We are glad you are here.
Contact us
Email support
Use this address for gift and unlock questions, app problems, data requests, or partner inquiries. Tell us what happened and whether you use iPhone or Android. Do not send passwords, payment card details, or identity documents.
In the app, you can also look for Send feedback or Report a problem in the menu (⋯) or Settings. Email is the best way to reach us directly.
Need help opening a gift?
- Return to the original gift link in your text. It should be on 100days100ways.app.
- If the app is installed, tap Open your gift on the gift page.
- Or open the app, choose Want Support?, then I have a prepaid unlock link, and paste the link or code.
- If you cannot find the app in your store or the gift will not open, keep the link and email support. The recipient never pays to unlock a prepaid gift.
Purchases and refunds
Gift purchases are handled by Apple or Google. For billing and refunds, use the purchase history or support options for the store you paid through. You can email us if you need help finding the right place.
Your data
- Look for Export my data or Delete my data in the app menu (⋯) or Settings.
- You can also email support@100days100ways.app to request a copy of your data or deletion.
- Read the deletion instructions or see your privacy choices.
Crisis help is separate from app support
Support email is not a crisis service. If you or someone you care about is in crisis, call or text 988 Suicide & Crisis Lifeline in the United States, or contact local emergency services.
100 Days/100 Ways is not therapy, diagnosis, emergency services, or a substitute for professional mental health care.